CHRISTMAS ORDER CUT OFF DATES

We recommend ordering as early as possible this year to avoid disappointment! As you are probably aware, there are many issues globally in supply chains and delivery networks. We will do everything we can to get orders to you as quickly as possible, but unfortunately many of these issues are out of our control. The earlier you place your order, the more time we have to get you your products!

MADE TO ORDER PRODUCTS:
    1. Shirts: for any products that are out of stock, we will make them to order for you in time for Christmas. The cut-off date for guaranteed Christmas delivery is 1st December. We recommend ordering as early as possible, as we may need to adjust this cut-off date depending on our order volumes and supply chains.
    2. Loungewear: for any products that are out of stock, we will make them to order for you in time for Christmas. The cut-off date for guaranteed Christmas delivery is 1st December. We recommend ordering as early as possible, as we may need to adjust this cut-off date depending on our order volumes and supply chains.

IN STOCK PRODUCTS:
Our snoods, face masks, headbands and scrunchies are not made to order, and if they show as in stock, we will dispatch them within 1 - 2 business days. The delivery time depends on which postage option you select at checkout.


CHRISTMAS LAST DISPATCH DATES

Our cut off dates for guaranteed Christmas delivery for in-stock items are in the table below.

DESTINATION CUT OFF FOR CHRISTMAS DELIVERY
 UK standard (2 - 3 days) 17th December*
UK 24 hour delivery  21st December*
Australia, New Zealand 3rd December*
Africa, Asia, Caribbean, Central and South America, Far and Middle East 8th December*
Canada, Cyprus, Malta 9th December*
Greece, Eastern Europe (exc Czech Republic, Poland and Slovakia) and Turkey 10th December*
USA, Italy, Poland, Sweden, Finland, Czech Republic 11th December*
Austria, Denmark, Germany, Iceland,
Netherlands, Norway, Portugal,
Slovakia, Spain, Switzerland
15th December*
Belgium, France, Ireland, Luxembourg
16th December*

*Please note that Royal Mail is likely to have their busiest year yet again this Christmas, and they are still dealing with ongoing staff shortages caused by the Covid-19 pandemic. 
These delays are out of our control, and to prevent any disappointment we really encourage you to order as early as possible! 
We have also added an additional delivery option - guaranteed next day by 1pm - if you would like extra peace of mind, please select this option at checkout.
 


CHRISTMAS OPENING HOURS

Our office will be closed between 24th December and the 3rd January, but our products will continue to be available for purchase on our website. We will be dispatching orders on the 28th and 30th December, and then will be back to our usual daily dispatch timeframes from the 3rd January.

 

RETURNS

For any products purchased after 1st December 2021, we will be extending our returns window, meaning you have until January 6th 2022 to let us know that you'd like a refund.
Please note that you cannot return face masks for hygiene reasons.
If you'd like to return something, please send us an email to hello@newtlondon.com with your order number as well as the item(s) you'd like to return, and we'll send you instructions on how to return your item(s).