CHRISTMAS ORDER CUT OFF DATES

MADE TO ORDER PRODUCTS:
  1. Shirts: for any products that are out of stock, we will make them to order for you in time for Christmas. The cut-off date for guaranteed Christmas delivery is 10th December. 
  2. Loungewear: the cut off for guaranteed Christmas delivery has now passed for our flares and mockturtle tops. You can order now for delivery at the end of January.

IN STOCK PRODUCTS:
Our snoods, face masks, headbands and scrunchies are not made to order, and if they show as in stock, we will dispatch them within 1 - 2 business days. 


CHRISTMAS LAST DISPATCH DATES

Our cut off dates for guaranteed Christmas delivery for in-stock items is as follows:

DESTINATION CUT OFF FOR CHRISTMAS DELIVERY
 UK standard 1st class 20th December*
UK next day by 1pm 22nd December*
Australia, New Zealand 4th December*
Africa, Asia, Caribbean, Central and South America, Far and Middle East 9th December*
Canada, Cyprus, Malta 10th December*
Greece, Eastern Europe (exc Czech Republic, Poland and Slovakia) and Turkey 11th December*
USA, Italy, Poland, Sweden, Finland, Czech Republic 12th December*
Austria, Denmark, Germany, Iceland,
Netherlands, Norway, Portugal,
Slovakia, Spain, Switzerland
16th December*
Belgium, France, Ireland, Luxembourg
18th December*

*Please note that Royal Mail is likely to have their busiest year ever this Christmas, and they are still dealing with ongoing staff shortages caused by the Covid-19 pandemic. 
These delays are out of our control, and to prevent any disappointment we really encourage you to order as early as possible! 
We have also added an additional delivery option - guaranteed next day by 1pm - if you would like extra peace of mind, please select this option at checkout.
 


CHRISTMAS OPENING HOURS

Our office will be closed between 24th December and the 4th January, but our products will continue to be available for purchase on our website. We will be dispatching orders on the 29th and 31st December, and then will be back to our usual daily dispatch timeframes from the 4th January.

 

RETURNS

For any products purchased after 1st December 2020, we will be extending our returns window, meaning you have until January 8th 2021 to let us know that you'd like a refund.
Please note that you cannot return face masks for hygiene reasons.
If you'd like to return something, please send us an email to hello@newtlondon.com with your order number as well as the item(s) you'd like to return, and we'll send you instructions on how to return your item(s).